Frequently Asked Questions

MROplan.ai is a predictive maintenance platform that organizes and centralizes machine-related data—including manuals, checklists, and service logs—to automatically generate maintenance plans and notify users of upcoming tasks. This helps reduce downtime, increase equipment reliability, and streamline your team's daily operations.

Once you receive your invitation and log in, you’ll be guided through:

• Machine creation: Enter machine name, make, model, and serial number.
   
• Document upload: Drag and drop any manuals or related documents.
   
• Checklist population: Add known tasks or procedures.
   
• User setup: Add team members and assign roles or responsibilities.

Yes. You can upload PDFs, images, or other files directly to a machine’s record. These are used by our AI to generate context-specific maintenance events and assist with automated recommendations.

Our AI analyzes the information you input (including documents and checklists) to auto-generate a list of maintenance events by frequency and priority. These events can then be reviewed, edited, or approved by your team.

Users can be invited and assigned roles such as Admin, Technician, or Viewer. Roles determine access levels and responsibilities—Admins can manage settings and add machines, while Technicians receive task alerts and checklist assignments.

The dashboard shows a clear visual of upcoming, due, and overdue events per machine. Task statuses are updated as users complete their checklist actions or acknowledge alerts.

Not at all. You can start with just the machine name and basic info, then upload documents and build checklists over time. MROplan.ai is designed to grow and learn as you use it.

Yes. MROplan.ai supports multi-site operations. You can group machines by location or department, assign users to specific teams, and filter dashboards or events based on location, enabling easier coordination across large facilities or multiple branches.

Our AI analyzes your uploaded documents, checklists, and past service data. It looks for patterns and known best practices to suggest task frequencies (e.g., daily, weekly, monthly) and component-specific actions. You remain in control to accept, edit, or delete these suggestions.

Yes. MROplan.ai includes an AI “confidence level” toggle, allowing you to adjust how aggressively the platform generates maintenance events. You can start conservatively and increase automation as your team becomes more comfortable with the suggestions.

Absolutely. The more documents, checklists, and manual events you provide, the more accurately MROplan.ai can generate predictive maintenance schedules. We also refine AI performance across the platform based on anonymized usage patterns.

Yes. We offer short onboarding videos covering key features like machine creation, document upload, checklist building, and interpreting AI-generated events. Personalized training sessions can also be scheduled for teams that prefer guided onboarding.

Yes. You can export maintenance plans and event calendars for individual machines or entire locations. This is helpful for compliance audits, inspections, or offline review.

You can use the in-app support tool to chat with our team or submit a ticket. We actively collect user feedback to improve the platform and prioritize feature requests from active users.